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Shipping & Terms

 
 SECURITY AND PRIVACY:
We are committed to your privacy and security. When you shop at DownMulberryLane.com your security and privacy is 100% guaranteed. Your personal information is used to process your order, and we will not share or exchange online information that you provide us with a third party.

 PAYMENT OPTIONS:
We currently accept payments via PayPal, and major credit cards.

 SHIPPING AND HANDLING:
Most orders will be shipped UPS. Shipping rates are determined by the total weight of your order. International shipping, Alaska, Hawaii, F.P.O.'s, or A.P.O.'s require a special quote.

 RETURNS AND REFUNDS:
Most products are handcrafted after we receive your order. If for any reason you are not satisfied contact us and we will make every effort to meet your expectations. If a refund is required you can expect a store credit within one billing cycle of our receiving your returned product. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

 DAMAGED ITEMS:
In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the freight company and file a damage claim. Please keep all packaging materials after notifying us and a replacement will be sent to you.

 LEGAL DISCLAIMER:
The information, prices, and discounts set forth herein are subject to change without notice prior to the sale.  All dimensions are close approximations because each item is handcrafted and may vary slightly.

 OTHER INFORMATION:
Please check size and or product information in description carefully before ordering.


 

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